Refund policy


At Lumina, we carefully design and stand behind every product we sell. Your confidence in our products is important to us, and we're committed to providing quality products backed by excellent customer service.

Change of Mind

We do not accept returns or provide refunds for change-of-mind purchases. Please choose carefully before placing your order.

Faulty or Defective Products

If your product arrives with a manufacturer fault or develops a manufacturing defect, please contact us as soon as possible. Once the issue has been assessed and confirmed, Lumina will provide an appropriate remedy, which may include a repair, replacement, or full refund in accordance with the Australian Consumer Law.

To help us process your claim quickly, please provide:

- Your order number.
- A description of the issue.
- Clear photos or videos showing the fault.
If you have any questions or need assistance, the Lumina team is here to help. We take pride in our products and back them with confidence, ensuring that if there's a genuine manufacturing issue, we'll make it right.


Additional non-returnable items:
Gift cards
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Sale items
Shipping costs are non-refundable.

 

To complete your return, we require a receipt or proof of purchase.

In the cases we agree to refund your order a handling and restocking fee of 5% will be deducted from the sale price and the rest will be refunded.